Return and Refund Policy

At Selvianne, we provide clear guidance on returns, refunds, exchanges, and order cancellations. If an item does not meet your expectations, please review the information below.

Return Window: Returns are accepted within 30 days of delivery.

Restocking Charges: No restocking fees apply.

Refund Processing Time: Approved refunds are processed within 7 days.

Return Shipping: Return shipping costs are the responsibility of the customer.

Exchanges: Available under specific conditions.

Policy Reference: All returns are handled in accordance with our Terms of Service.

Order Cancellation

To request an order cancellation, contact us as soon as possible at support@selvianne.com. Cancellations can only be processed if the order has not yet entered the processing stage. If the item has already been delivered, a return request can be submitted following the return procedure.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact support@selvianne.com and include:

  • Your order reference number
  • A brief explanation of the issue
  • Clear images of the item and its packaging

After review, you can request either a replacement item or a full refund.

Return Conditions
Returns are accepted within 30 days of delivery. Returns submitted after this period cannot be accepted. To qualify for a return, items must:

  • Be unused and unwashed
  • Be returned in their original packaging
  • Have all original tags attached

How to Return an Item

  1. Contact support@selvianne.com with your order number and the reason for the return.
  2. Wait for return approval before sending the item.
  3. Follow the instructions provided, including packaging and return address details.
  4. Package the item securely to prevent damage during transit.

Refund Information

You will receive confirmation once your return has been approved. Approved refunds are processed within 7 days to the original payment method. Please note that additional processing time may be required by payment providers or banks.

Additional Information

For non-defective items, customers are responsible for return shipping costs. Please ensure returned items are securely packaged to avoid damage during transit.

Exchange Requests

To request an exchange, contact our support team within 30 days of delivery and provide your order details. The exchange process includes:

1. Submit Request: Email support@selvianne.com with your order number and the item you wish to exchange.

2. Items Conditions:

  • The items must be unused and unwashed
  • Be returned in their original packaging
  • Have all original tags attached

3. Next Steps: Once reviewed, you will receive instructions for returning the original item and receiving the replacement.